Who is Gumboot?

Gumboot is an online retailer featuring an excellent selection of DVD's, Books, Games & Toys.

Gumboot.co.nz was founded in 2003 as an online store supplying DVD’s and electronics. Now with over 25,000 titles, Gumboot has one of the most extensive selections in New Zealand.

In mid 2010, Gumboot.co.nz was purchased by LeftBrain Group Limited. LeftBrain Group is the parent company to Gumboot and our other online retail stores: iQ Toys (www.iqtoys.co.nz); Baby Universe (www.babyuniverse.co.nz); and I Want That (www.iwantthat.co.nz).

How can we contact you?

You can phone us from Monday to Friday (9am-5pm) on 07-928 1225   
Alternatively, you can live chat us by clicking the live chat button at the top of this page. You can also write to us at:
Gumboot.co.nz
PO Box 5478
Mount Maunganui 3150

Do you have a physical shop we can visit?

Yes! You can visit our warehouse/showroom at the following address:
66 Aviation Avenue
Mount Maunganui
(5 mins from Tauranga Airport)

*Please note that many of our toys are on display and a good proportion of our children books and DVDs. Other DVD's and books for teenagers and adults are held in our warehouse but not able to be viewed. You are able to request a particular book or DVD and one of our customer service staff will retrieve it for you.

How does the order process work?

1. When you see an item you want to buy, click on the "Add to Cart" button. This places the item in an electronic shopping cart which is summarised at the top right hand corner of the website.
2. If you would like to see the items in your shopping cart click "Shopping Cart" text or icon in the top right hand corner of your screen and your shopping cart will appear. Your shopping cart can be viewed whenever you like and as many times as you like.
3. When you are satisfied with the items in your shopping cart click on "Order Now" to go to the checkout or payment screen.
4. In Checkout, if you are an existing customer, simply enter you email address and password. You delivery details will be automatically updated but you will still need to enter your credit card details. If you are a new customer we will ask you for your name, invoice address, delivery address (if different to your address), and credit card details.
5. At this stage you can also select to have your order giftwrapped. You can also request that a free card be included and type in a message which will be added to your card.
6. Once you have looked everything over, click on "Send Order" and a page will appear that confirms your order, and provides you an order reference number should you have any queries regarding the status of your order. You will be contacted shortly afterwards by one of our customer service staff who will also confirm your order and any particular details pertaining to your order.

What does 'In Stock Now' with the green tick mean?

Products that have a green tick with the text 'In Stock Now' are currently in stock in our Mount Maunganui warehouse and able to be dispatched immediately to you. If you order before midday then they will be dispatched to you later that same day. Often, you will receive them the following morning!

Are all items in my order shipped at once?

Generally yes. If your order contains a combination of 'In Stock' items and 'Ships 3-5 days' we will hold your order for up to 5 days to send it to you as one shipment. However, if for any reason there is a delay in securing one or more items for your order, we will send the items we can now and the remaining items as soon as they are back in stock - at no additional charge to you.

What are the Shipping fees?

We charge a flat rate of $4.99 for orders of under $75 in value. If your order is for $75 or more then shipping is FREE!

Do you ship overseas?

Yes we ship to most overseas locations but often we will request that the item be sent to a business address to reduce the risk of fraud and theft. If you are wanting an item sent overseas, please live chat, phone or email us for a freight quotation and instructions on how to proceed with your order. As we are able to deduct the cost of Goods & Services Tax (GST) which is not charged on overseas orders the freight charge is quite reasonable.

How do I track my order?

When our goods are dispatched you will receive an email confirming the dispatch of your order. This email will contain details on how you can track the progress of your order through the website of the courier company delivering your order. You can also log into your account and view your order at any time to receive the courier ticket number. If for any reason you are concerned with the progress of your order please feel free to live chat our customer service staff or to phone/email us for an urgent update.

Do you Giftwrap?

Yes! We use premium quality birthday and christmas wrap but charge $2.99 per item for this service as a cost recovery. This option can be selected at the checkout.
Please note: Unfortunately, we are unable to wrap very large items as the Giftwrap often gets badly damaged in transit.

How do I setup a Wishlist?

When you click the small image for any product in our range, a larger image is displayed with more information about the product. If you are logged into your account you will notice that there are two tabs near the product price information. Click on the tab that says 'Show Wishlist Buttons'. A drop down selector box appears allowing you to select which wishlist you would like to add the item to (only if you have multiple active wishlists). After selecting the wishlist you would like to add the item to click the 'Add to Wishlist' button to add the product to your wishlist. The page will refresh and the item will be added to your wishlist. Click on the 'Wishlist' text in the account options box the very top of the screen if you would like to view the item in your wishlist.

What is your returns policy?

At Gumboot we want you to be happy with our service and the products you have received. If, within 30 days of the original order, you’re not satisfied with your purchase we will exchange an item - provided the article is returned to us new, unassembled and unused.

Items received as gifts are eligible for exchange or credit, under the same conditions.

To ensure you get a refund, please contact our customer services team prior to returning an item. Contact info@gumboot.co.nz , live chat us on our website or phone 07-9281225 to discuss arrangements with our customer service team.

Return the item in original packaging, with a note indicating your name and who you have spoken with. Please also ensure it is packed carefully so there is no damage during the shipping process.

Once the item is safely received and checked by us we’ll despatch a selected item in exchange, or if you prefer, a refund to the purchaser. Shipping and gift wrapping charges are not refundable unless we establish there was an error on our part.

Please note: We are unable to accept CDs, DVDs, computer & video games or consumables as returns, unless the goods are faulty or factory sealed or unused.

Do you have a loyalty program?

Yes click here for details on our Mud Dollars loyalty scheme.